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Terms of Service

Customer Voice

Last updated: 13.04.2026

These Terms of Service (“Terms”) govern your access to and use of the Customer Voice application, website, and related services (collectively, the “Service”), operated by Maxim Lutsan (“we”, “us”, or “our”).

By installing, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Description of the Service

Customer Voice is a public feedback portal application that integrates with monday.com and allows teams to collect, manage, and organize product feedback.

The Service operates as an extension to your monday.com workspace and depends on monday.com’s availability and functionality.

2. Eligibility

You may use the Service only if you can legally form a binding contract under applicable law.
If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

3. Accounts and Access

Access to the Service requires a valid monday.com account.

We may suspend or terminate your access to the Service at any time, with or without notice, if:

  • you violate these Terms, or
  • your use may cause harm, risk, or legal exposure to us or others.

4. Privacy and Data

The Service may process workspace data, feedback submissions, and limited personal data in order to function.

Our data practices are described in our separate Privacy Policy. By using the Service, you agree to that policy.

You are responsible for ensuring that your use of the Service complies with all applicable data protection laws.

5. User Content and Ownership

You retain ownership of all data, content, and materials you submit or store through the Service (“User Content”).

You grant us a limited, non-exclusive license to process User Content solely to operate and improve the Service.

We may use aggregated and anonymized usage data for analytics, security, and product improvement.

6. Acceptable Use

You agree not to:

  • violate any law or regulation
  • upload unlawful, harmful, or infringing content
  • interfere with or disrupt the Service
  • attempt unauthorized access to systems or data
  • misuse the Service to send spam or abuse others

We may remove content or restrict access if these rules are violated.

7. Plans and Billing

Customer Voice offers a Free plan and a paid Pro plan.

The Pro plan may include additional features and services, including:

  • custom domain support
  • support and setup assistance

Paid subscriptions are purchased, billed, upgraded, downgraded, renewed, and canceled through monday.com. We do not process payment directly.

Features and limits may vary by plan and may change from time to time.

If your Pro subscription ends or is canceled, Pro features may be disabled and your access may revert to the Free plan features, where applicable.

We may modify, limit, suspend, or discontinue the Service (or any feature) at any time.

If we decide to discontinue the Service entirely, we will use reasonable efforts to provide at least three (3) months’ advance notice via the website and/or in-app notice, to allow you to export or migrate your data, unless immediate action is required for security, legal compliance, or to prevent abuse or harm.

To the maximum extent permitted by law, we are not liable for any modification, suspension, or discontinuation of the Service.

8. No Warranty (As-Is)

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

  • MERCHANTABILITY
  • FITNESS FOR A PARTICULAR PURPOSE
  • NON-INFRINGEMENT
  • ERROR-FREE OR UNINTERRUPTED OPERATION
  • DATA SECURITY OR DATA PRESERVATION

WE DO NOT GUARANTEE THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE AT ALL TIMES.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY DAMAGES OR LOSSES, INCLUDING:

  • DATA LOSS
  • BUSINESS INTERRUPTION
  • LOST PROFITS
  • INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
  • ANY CLAIMS ARISING FROM USE OR INABILITY TO USE THE SERVICE

YOUR USE OF THE SERVICE IS AT YOUR OWN RISK.

Nothing in these Terms limits liability where such limitation is prohibited by law (including certain consumer protections under applicable law).

10. Third-Party Services

The Service integrates with monday.com and may rely on third-party services.

We are not responsible for the availability, functionality, or policies of third-party platforms.

Your use of monday.com is subject to their separate terms.

11. Intellectual Property

All rights, title, and interest in the Service, including software, design, branding, and documentation, remain our exclusive property.

These Terms do not grant you any ownership rights in the Service.

12. Changes to the Service or Terms

We may update the Service or these Terms at any time.

Updated Terms will be posted with a revised date. Continued use of the Service after changes means you accept the updated Terms.

13. Termination

We may suspend or terminate your access to the Service (including any Public Portal you operate) at any time if we reasonably believe that: (a) you have breached these Terms; (b) your use of the Service violates applicable law or third-party rights; (c) your use poses a security risk; or (d) your use is abusive or may harm the Service, other users, or third parties.

Where reasonably practicable, we will provide notice of suspension or termination and, if the issue is capable of being cured, an opportunity to remedy it. However, we may suspend or terminate immediately without notice where required for security, legal compliance, or to prevent abuse or harm.

Upon termination, your right to use the Service ends immediately. Sections that by their nature should survive termination will survive, including (without limitation) sections relating to disclaimers, limitation of liability, and governing law.

For clarity, termination under this Section 13 relates to suspension or termination of your individual access. Any discontinuation of the Service as a whole is governed by Section 7.

14. Governing Law

These Terms are governed by the laws of Germany, excluding conflict of law principles.

15. Contact

If you have questions or legal notices, contact:
support@customer-voice.app