Notifications

Customer Voice writes portal activity into monday.com using the connected authorization. Because of that, notification behavior can be different from manual board activity, and the connected user may not receive the notifications you expect by default.

The most reliable way to keep your team informed is to add monday automations that notify board subscribers.

Start with these automations

This is a practical starter setup. You can use it as-is or adjust it to match how your team works.

1. New idea is created.

2. New vote is created, if you track votes as subitems.

3. New update is created, if you want alerts for comments.

Keep it lean

If you are setting this up for the first time, start with the automation for new ideas only. Add vote and comment notifications later if your team actually needs them.