Troubleshooting

If preview, publishing, or board schema is not working as expected, start here.

Common issues

Preview says authorization is required

Reopen preview from monday settings and complete OAuth. Preview links need valid authorization.

Public page is empty or broken

Open Customer Voice settings and use Add missing columns, then publish again. If warnings remain, fix wrong-type columns manually.

Save works, but page is not accessible

Make sure the app is set to Published, then save again. Also verify the final public URL slug.

Changed URL and old link stopped working

This is expected. Old URLs are not redirected. Share the new URL after each slug change.

Fix board schema

Recommended: use the template board

1. Create or open the Customer Voice workspace template.
2. Open Customer Voice in that template board.
3. Copy your product settings and publish from the template board.

Manual fix for an existing board

Fastest path: use Add missing columns in Customer Voice settings. It creates missing main-board columns, creates subitems structure if needed, adds the subitems Email column, and cleans default subitems Status and Owner columns.

If something is still wrong, usually a type mismatch, fix the schema manually with the exact names and types below.

Main board required columns

• Status: status with values like Discovery, Gathering feedback, Planned, In Progress, Completed
• Category: status with values like Idea, Feature Request, Issue Report
• Votes: formula that references your real subitems column id, for example {Subitems#Count}
• Reported By: email
• Date: date
• Planned Date: text or date
• Description: long_text or text

Voting subitems required columns

• Enable subitems on the main board.
• Date: date
• Email: email

After fixing columns, reopen Customer Voice settings and publish again.

Still blocked?

Email support@customer-voice.app.